FAQs
Frequently Asked Questions
Our Frequently Asked Questions section aims to address your immediate concerns. If you can't find an answer here, please contact us for assistance.
What should I do in case of a plumbing emergency outside business hours?
In case of a plumbing emergency outside our regular business hours, such as a burst pipe or overflowing toilet, it's important to stay calm. We've got you covered. You can reach our Emergency Hotline on 0433 228 673 for immediate assistance. Our 24/7 Emergency Service ensures that you get the help you need anytime, day or night.
What are the signs of a potential gas leak, and what should I do if I suspect one?
Signs of a gas leak include a distinct odour, hissing sounds near gas lines, and dead plants around the gas line. If you suspect a gas leak, evacuate the premises immediately, call the gas company to turn off the gas, and contact our Emergency Hotline on 0433 228 673 for immediate assistance.
WARNING! Do not under any circumstances use any electronic devices or open flames in the vicinity oF A POTENTIAL GAS LEAK.
WARNING! Do not under any circumstances use any electronic devices or open flames in the vicinity oF A POTENTIAL GAS LEAK.
How can I prevent a blocked drain in my home?
To prevent blocked drains, it's essential you avoid disposing of debris such as grease, oil, or large food particles down the drain. The use of drain strainers to catch debris can go a long way to preventing blockages to begin with. Additionally, be mindful of what you flush down the toilet, as non-flushable items can contribute to blockages. Consider scheduling you professional drain cleaning services annually. Prevention and regular maintenance is the best way to avoid costly repairs.
What should I do if my Hot Water system is not working correctly?
If you're experiencing issues with your Hot Water system, first check the pilot light is still lit. Next check the property's main power supply to ensure the circuit breaker has not turned off. Once you have checked both these possible causes, and the problem persists, get in touch with our Emergency Hotline on 0433 228 673 for immediate assistance. We specialise in Hot Water system repairs and replacements, ensuring you have reliable access to hot water for your daily needs.
How to check if a plumber is licensed in Victoria?
It's a simple process to check if a tradesperson is licensed to operate in the State of Victoria. Visit the Victorian Building Authority website at www.vba.vic.gov.au and select Find a Practitioner from the main menu. Alternatively you can go directly to the Find a Practitioner page. On this page select Find a Plumber where you have the option to enter the Practitioner ID (also known as the Plumber's licence number) or enter the Plumber's name, followed by clicking the search button.
Does Blue Flame Plumbing have a COVID-19 safety policy?
Yes we do. At Blue Flame Plumbing we share your concerns about COVID-19 and having people other than family and friends, visit your home or place of business. We understand this is particularly important where a family or staff member may be immunocompromised.
Please read our COVID-19 policy for your added peace of mind. The health and safety of our customers and staff is our number one priority.
Please read our COVID-19 policy for your added peace of mind. The health and safety of our customers and staff is our number one priority.